Questions
before reserving?
The Experiences
1. WHAT’S ON THE MENU?
That’s the best-kept secret. The menu is never revealed beforehand—the surprise is an essential part of the experience. What we can promise is an authentic culinary journey through Mexico, thoughtfully crafted by our chef. Every course is meant to be discovered the moment it arrives.
2. HOW IS THIS DIFFERENT FROM A TRADITIONAL FINE-DINING RESTAURANT?
A traditional fine-dining restaurant offers a beautiful meal. 10 offers an immersive journey through Mexico. Here, you don’t order from a menu—each course is revealed as part of the story, taking you through 10 regions with curated pairings, music, storytelling, and immersive audiovisual moments in an intimate private setting. It’s not just dinner. It’s Mexico, experienced through every sense.
3. DO THE PAIRINGS HAVE TO INCLUDE ALCOHOL?
Not at all. If you prefer non-alcoholic pairings, simply let us know when you book, and we’ll happily prepare them so you can enjoy the full experience.
4. IS IT GOOD FOR A SPECIAL OCCASION OR ANNIVERSARY?
Reservations
1. DO I PAY IN ADVANCE OR AT THE VENUE?
Reservations are secured in advance to guarantee your seat. I’ll guide you through the process—it only takes a minute. Would you like me to send you our available dates?
2. WHAT IF I NEED TO CANCEL OR CHANGE MY RESERVATION?
3. I’M ARRIVING ON A CRUISE. WILL THE TIMING WORK?
Accessibility
1. CAN YOU ACCOMMODATE ALLERGIES OR DIETARY RESTRICTIONS?
Absolutely. Just let us know in advance, and our chef will gladly accommodate your dietary needs. Please share any allergies or dietary restrictions when making your reservation.
2. IS THE VENUE WHEELCHAIR ACCESSIBLE?
3. DO YOU HOST PRIVATE EVENTS OR GROUPS?
Absolutely. We host exclusive private events for the entire table, including celebrations, anniversaries, corporate dinners, and special gatherings. Just let me know your preferred date, the number of guests, and the occasion, and I’ll be happy to put together a personalized proposal for you.
Cruise Passenger
1. DO YOU WELCOME PASSENGERS FROM ALL CRUISE LINES?
Absolutely. We love welcoming guests from Carnival Cruise Line, Royal Caribbean, Disney Cruise Line, Norwegian Cruise Line, Celebrity Cruises, Princess Cruises, MSC Cruises and many more. If your ship calls in Cozumel, you are welcome.
2. WHICH COZUMEL CRUISE TERMINALS CAN I COME FROM?
You can visit us from Cozumel’s main cruise terminals: Puerta Maya, SSA / International Pier and Punta Langosta. We are located in downtown Cozumel at Diamonds International Forum Shop.
3. CAN THE EXPERIENCE FIT MY CRUISE ARRIVAL AND DEPARTURE TIMES?
Yes. When you book, we help you choose the time that best fits your port day, so you can enjoy the experience and return to your ship comfortably.
4. IS IT EASY AND SAFE TO GET HERE FROM THE CRUISE TERMINAL?
Yes. Taxis are available just outside the terminals and the ride is simple. From SSA / International Pier it takes about 10–20 minutes; from Puerta Maya, about 15–25 minutes, depending on traffic.
5. IS TRANSPORTATION FROM THE CRUISE PORT INCLUDED?
Transportation is not included, but getting here is easy by taxi from Puerta Maya, SSA / International Pier or Punta Langosta. Just ask for Diamonds International Forum Shop.
6. WILL I HAVE ENOUGH TIME TO GET BACK TO MY CRUISE SHIP?
Yes, as long as you book a time that works with your itinerary. We recommend allowing extra time for the ride back and returning to the terminal well before boarding.
7. WHAT IF MY CRUISE ARRIVES LATE OR CHANGES SCHEDULE?
Message us as soon as you know. We will review the day’s availability and help you find the best option for your updated cruise schedule.
8. WHAT IF MY CRUISE CANCELS ITS STOP IN COZUMEL?
You can reschedule your experience at no additional cost and with no expiration date. Just contact us and we’ll take care of the rest.
At 10 Experiences, we want to journey to be spectacular.
Our team will be happy to assist you with your reservation and make sure everything is ready for your experience.
Contact us: